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ULTY.GG

Your account,your data

Delete your ULTY.GG account

You have one account for the ULTY.GG website, desktop app and mobile app. You can delete it with all its data whenever you want: here we explain how, what is deleted, what is kept and how long it takes.

How to delete it

  1. Sign in to ULTY.GG with the account you want to delete.
  2. Press “Delete account” and confirm with your password. If you sign in with Google or Apple, type your email.
  3. Done: the account is deleted right away and we send you a confirmation email.
Sign in to delete my account

Do you use the desktop app or the mobile app? It's the same account: once you delete it here, both lose access.

If you can't sign in

Write to us at support@ulty.gg from your account's email address with the subject “Delete my account”. We'll check that you own it, delete it within 30 days at most and let you know when it's done.

What is deleted

  • Your account: name, email, password, language and plan, plus sign-in with Google or Apple.
  • Your sessions on the web, the desktop app and the mobile app, which are closed right away.
  • Your linked devices (PCs and phones), with their push notification tokens and your notification preferences.
  • Your coach reports and the conversations about them.
  • Your progress: recorded games and your usual champions.
  • Your linked Riot accounts and integrations, such as the Discord webhook.
  • Your subscription, if you have one: we cancel it in Stripe at that moment and you won't be charged again.

What is kept and for how long

  • Payments, receipts and invoices: we don't keep them. Stripe (Link), the seller of the subscription, keeps them for as long as the law requires.
  • Technical logs: server logs (IP address and requests) are deleted automatically within 90 days at most, and technical copies of the database within 30 days at most.
  • Public Riot Games data: the public profiles and match histories anyone can look up on ULTY.GG don't depend on your account: they come from the Riot Games API and keep appearing.

How long it takes

  • From the web: right away.
  • By email: within 30 days at most from when we confirm you own the account.
  • Technical copies: they disappear on their own within the periods above. They can't be recovered or restored.

Before you delete it

  • If you have Premium or Ultimate, it's cancelled when you delete your account and you lose any paid time left. If you want to use it until the end, cancel the subscription in “My account › Manage subscription” and delete the account when it ends.
  • It can't be undone. You can create a new account with the same email, but it will start empty.

You'll find more details in the privacy policy. Any questions? Visit the support page.