Frequently asked questions
Your account
How do I create an account?
Sign up on the web or in the desktop app with your email, or sign in with Google or Apple. It's the same account on the web, the desktop app and the mobile app. The mobile app doesn't create accounts: it links to your PC.
I forgot my password
Press “Forgot your password?” when signing in or open this page. We'll send you a link that works for 60 minutes. If you created your account with Google or Apple, the same link lets you set a password.
How do I delete my account?
From “My account › Delete account”, confirming with your password, or on the account deletion page. It's deleted right away with all its data. If you can't sign in, write to us at support@ulty.gg from your account's email address.
Desktop app
What do I need for the desktop app?
64-bit Windows 10 or 11, or macOS 13 or later, and the League of Legends client. Download it from the app page; it updates itself.
Is it safe to use with League of Legends?
The app only uses the official interfaces Riot Games provides for this: the client's (LCU) and the Live Client Data API during the game. It doesn't read the game's memory, modify its files, inject code or play for you.
I can't see the overlays in game
The overlays are separate windows on top of the game: in League's video settings, set the window mode to “Borderless”. They can't be shown in full screen.
Mobile app
What does the mobile app do?
It's a remote control for your LoL client: you queue up, accept the match and pick your champion, runes and summoner spells from your phone, and the desktop app does it on your PC. It also tells you when a match is found, sums up each patch and looks up summoners.
How do I pair my phone with my PC?
In the desktop app, open Settings › Devices (Account › Mobile in older versions) and press “Pair a phone”: you'll see a QR code and a six-letter code that expire after five minutes. On your phone, tap “Link my PC” and scan the QR code or type the code. You only need to do it once.
Why does the mobile app ask for the camera?
Only to read the QR code when pairing your phone with your PC. The image is processed on the phone: it isn't sent or stored. If you'd rather not grant the permission, type the six-letter code.
Does my PC need to be on?
Yes. The phone sends the commands and the desktop app carries them out in your LoL client, so the PC must be on, with the app open and signed in.
Does the phone accept or pick on its own?
No. Nothing is accepted or picked by itself: you tap every action on your phone.
How do I unlink my phone?
On the phone, in Settings › “Unlink” or “Log out”. You can also do it from the desktop app, in Settings › Devices › “Unlink”. The device, its notification token and its preferences are deleted, and the phone loses access.
I'm not getting notifications on my phone
Check that the app is allowed to send notifications in your system settings and that the notification is turned on in the app's Settings › Notifications. Notifications only arrive while the phone is paired.
Privacy and payments
What data do you keep?
Your account data and what the features you use need: your reports, your progress, your devices and your linked Riot accounts. We don't store the in-game chat or the screenshots. All the details are in the privacy policy.
Do you sell my data?
No. We don't sell data or use it for advertising, and the mobile app has no third-party analytics, ads or tracking.
How do I cancel Premium or Ultimate?
In My account › “Manage subscription”, or at link.com. You keep your plan until the end of the paid period and it doesn't renew.
How do I request a copy of my data?
Write to us at support@ulty.gg from your account's email address. We'll reply within one month.